SHIPPING & RETURNS

Fast delivery. Easy returns.

Free shipping across Europe, a 30-day trial, and free returns within the EU. Try The Powersole with nothing to lose.

Next day

Business day, Belgium, Netherlands, Luxembourg · order before 15:00 (CET)

1–2 days

Business days, Germany, Austria, Switzerland

3–5 days

Business days, rest of the EU

Free

Shipping across Europe

30 days

Risk-free trial

BELGIUM · NETHERLANDS · LUXEMBOURG

Next business day

Order before 15:00 (CET) on a business day · Free · tracked

GERMANY · AUSTRIA · SWITZERLAND

1–2 business days

Free · tracked

REST OF THE EU

3–5 business days

Free · tracked

Every order ships tracked. You'll get a link by email the moment it leaves our warehouse.

Returns & the 30-day trial

Wear them. Walk in them. Put them through a real week. If The Powersole isn't for you within 30 days, send them back for a full refund — even if they're used.

Start a return

STEP 1

Start online

Enter your order number on the returns page and pick a reason.

STEP 2

Pack & post

Use the prepaid label. Drop it at any parcel point near you.

STEP 3

Get refunded

We refund to your original payment method within 5 business days of arrival.

Shipping questions

Shipping is free across Europe on every order, with tracked delivery included. Returns are free within the EU.

Belgium, the Netherlands and Luxembourg: next business day when ordered before 15:00 (CET) on a business day. Germany, Austria and Switzerland: 1–2 business days. Rest of the EU: 3–5 business days.

We currently ship across Europe. Returns are free within the EU; returns from outside the EU are at your own cost. For other regions, contact support and we will let you know what is possible.

Yes. The 30-day trial covers worn insoles — try them in real life, and if they are not for you, send them back for a full refund.