Frequently asked questions
How do I choose my size?
Order your normal EU shoe size. Between sizes? Size down for the best fit — for example, if you wear a 42 or a 43, choose EU 42.
Can I move them between shoes?
Absolutely. Many customers buy two pairs so they never have to swap — but a single pair moves easily from shoe to shoe.
How is this different from a normal insole?
Ordinary insoles only cushion. The Pure adds a patented spring steel layer underneath your own insole — restoring arch mechanics and returning energy to every step, without changing the fit or feel you already love.
How long do they last?
The spring steel core is built to last for years of daily use without losing its support.
Do they help with joint or back pain?
By restoring natural arch mechanics, The Pure eases load on knees, hips and back. The spring-steel core holds its shape and returns energy with every step.
When will my order arrive?
Belgium, the Netherlands and Luxembourg: next business day when ordered before 15:00 (CET) on a business day. Germany, Austria and Switzerland: 1–2 business days. Rest of the EU: 3–5 business days. Shipping is free across Europe.